FAQs

1. If I have a question, how should I best contact you?

E-mail is always preferable at mail@lakeforestanatomicals.com. Or, you may call us directly at 1-847-234-7367, write or fax at 1-847-234-3559.

2. Are the Anatomical Models medically and anatomically accurate?

Yes, each model has been carefully designed under the guidance of top independent medical and anatomical consultants. Over 3 Million total models have been sold.

3. I don't see a particular model that I am looking for!

If there is an anatomical model that is not shown, or represents a special custom design, please let us know. We will check availability. Also, we can provide custom models with minimum quantity orders. Please email for details.

4. What is your Shipment Policy?

We will ship within 24 hours of receipt of payment. If there is any delay, we will email you with estimated shipment date. Please provide correct Ship To address. Will combine shipping costs on multiple unit purchases for added savings. Shipment via U.S. Mail Insured and , for International shipments, we prefer use of U.S.P.O. Global Express Mail with Customs Declaration, unless otherwise instructed. We can also ship via UPS Global, FedEx, etc. International Buyer is responsible for all customs and duties fees, if any.

5. What is your Return Policy?

Any purchased item may be returned within 10 days of receipt for full refund. Satisfaction guaranteed. Please return postage paid to Lake Forest Anatomicals, P.O. Box 503, Lake Forest, IL 60045 USA.

6. Do you have any discontinued models available at reduced prices? How about large quantity discounts?

Yes, we have a few discontinued models. Please email for latest listing and details. Quantity discounts available.

7. What is a CVV2 Number

This number is for your security. It is a customer verification number from your bank card to prevent the fraudulent use of your account. The customer verification number is a non-embossed number located on your card that cannot be obtained easily by using an imprint of your card or simply copying down the account number.

For your safety, this number is required to verify your charges with us.

If you are using a Visa, Mastercard please provide the 3-digit verification number found on the back of your card.

This is a non-embossed number printed on the signature panel on the back, immediately following the account number. This number is printed on your MasterCard & Visa cards in the signature area of the back of the card. (it is the last 3 digits AFTER the credit card number in the signature area of the card).

American Express cards show the cvv2 printed above and to the right of the imprinted card number on the front of the card.

If you are using an American Express card, please provide the 4-digit verification number found on the front of your card. This is the non-embossed.